How can we help?

Getting started

Create an account, sign in and set up your profile.

• Create an account Sign up to watch, follow and buy.
• Sign in to your account Sign in with your email address and password, and find the reset link if you have forgotten it.
• Recover your password Reset a forgotten password by email.
• Update your account Change your name, photo, email, password and preferences.
• Set your email preferences Choose which emails you receive, or unsubscribe.
• Find videos Browse, search and filter to find something to watch.

Watching and your library

Players, follows, favorites, playlists and comments.

• Watch a video Play a video and use the controls under it.
• Follow organizations and channels Keep up with new videos and streams from the teams you care about.
• Save favorites and Watch Later Keep videos you love and queue the ones you have not got to yet.
• Review your watch history Pick up where you left off, or clear what you watched.
• Create a personal playlist Collect videos from anywhere on the platform into a playlist only you can see.
• Comment on a video Join the conversation under a video.
• Report content Flag a video, channel, organization or comment for the moderation team.
• Block a channel or organization Stop seeing content from a channel or organization.

Buying, renting and subscribing

Pay for content and manage your purchases.

• Buy or rent a video Pay for a single video and watch it.
• Subscribe to a channel or organization Pay monthly for everything inside a channel or organization.
• See your purchases Find everything you bought, rented or subscribed to.
• Cancel or resume a subscription Stop a subscription renewing, or undo that before the period ends.
• Change your subscription plan Switch billing cycle or move to a different access level.

Watching live

Find live streams and get notified when they start.

• Watch a live stream Find live and upcoming streams and watch with chat.
• Get notified when a stream starts Set a reminder for an upcoming stream.

Your organization

Create and run an organization, invite your team.

• Create an organization Set up the organization that owns your channels, videos and earnings.
• Get your organization verified What probation limits, and how verification lifts them.
• Edit your organization profile Change your organization's name, description and images.
• Invite team members Give people roles on your organization so they can upload, sell, moderate or read reports.
• Partner with another organization Link two organizations so they appear on each other's pages.
• Retire or delete content Take a video, channel or organization out of circulation, with or without a grace period for buyers.
• View the event log See who changed what on your organization, channel or video.

Channels

Create channels and manage who works on them.

• Create a channel Add a channel to your organization to hold a set of videos.
• Edit a channel Change a channel's name, description, free setting or images.
• Manage a channel's team Give other people roles on a channel, and remove them.
• Show a playlist in a channel Place one of your organization's playlists on a channel page.

Videos

Upload, publish, caption and replace videos.

• Upload a video Add a video to one of your channels and decide when it goes live.
• Edit video details Change a video's title, description, channels and tags after uploading.
• Publish or schedule a video Make a processed video visible now, or set the window when it is visible.
• Choose a thumbnail Pick or upload the image viewers see before they press play.
• Add and edit captions Add captions in the editor and fix their timing and text.
• Translate captions Create caption tracks in other languages from the ones you have.
• Add cue point links Show a clickable card over the video at a chosen moment, linking to another video, channel, playlist or page.
• Replace a video file Swap in a new file while keeping the video's address, views and comments.
• Retry a failed upload What to do when a video shows Processing failed.

Organization playlists

Bundle videos into playlists you can place in channels or sell.

• Create an organization playlist Make a playlist that can be shown in channels and sold.
• Add, reorder and remove playlist videos Build the playlist's contents and put it on a channel.
• Sell a playlist Sell a playlist as a package with a one-time price or a rental.

Selling your content

Offers, the paywall, Stripe and discounts.

• How the paywall works Why a new video is not free, what an offer covers, and the one switch that makes a channel free.
• Make a channel free Let everyone watch every video in a channel without paying.
• Connect Stripe to get paid Set up the payment account that receives your share of every sale.
• Sell a video Put a one-time price on a single video so viewers can buy permanent access.
• Rent out a video Sell time-limited access to a video, with a viewing window that starts when the viewer presses play.
• Sell pay-per-view Sell a fixed number of plays of a video inside a time window.
• Sell a subscription Sell monthly access to everything in your organization or in one channel.
• Sell a bundle Sell a hand-picked set of channels or videos as one subscription.
• Activate an offer Switch a draft offer on so viewers see it, and get it published for payment.
• Check the paywall as a viewer See exactly what viewers see on your paid content before you announce it.
• Create a discount Take a percentage or a fixed amount off one of your offers.
• Change or archive an offer Edit an offer's price or details, or stop selling it.
• Replace your Stripe account Move payouts to a different Stripe account, for example after a change of ownership.

Finances and payouts

Revenue reports, settlements and payouts.

• Read your finances overview See what you earned, your share and platform fees for any period.
• See revenue by content Find out which videos, channels and offer types earn the most.
• Track settlements and payouts Follow each sale from purchase to the money arriving in your bank.

Affiliates for your organization

Pay partners to promote your content.

• Create an affiliate bounty Pay affiliates a share of each sale they bring you.
• Track affiliate sales See which affiliates send you sales and what you pay them.

Live streaming

Schedule, broadcast and end live streams.

• Schedule a live stream Announce a stream with a start time so followers can set reminders.
• Get your stream key Find the server URL and stream key your streaming software needs, and replace the key if it leaks.
• Go live with OBS Start a scheduled stream from OBS or similar software.
• End a stream Stop the broadcast and turn the recording into a video.
• Cancel or reschedule a stream Move a scheduled stream to a new time, or call it off.

Comments, chat, ads and analytics

Moderation, ad settings and audience insights.

• Turn comments on or off Allow or disable comments for an organization, a channel or a single video.
• Turn ads on or off Control whether free content shows ads, per organization, channel or video.
• Moderate comments Pin, highlight or hide comments on your content.
• Moderate live chat Delete messages, time out or ban people during a stream.
• Read video analytics See views, watch time, retention and where viewers come from.

Affiliate portal

Earn commissions by promoting organizations and content.

• Become an affiliate Join the affiliate program and connect the account you are paid to.
• Join a bounty Pick a program and get your tracking link.
• Share your affiliate link Copy your link, share it, and rotate it if it leaks.
• Track your commissions See what you earned, what is pending and what has been paid out.
• Refer an organization Earn on every sale of an organization you bring to the platform.