Frequently Asked Questions

This is a video commerce platform where creators and organizations publish, sell, and stream video content. You can browse organizations, channels, and videos — and purchase access to premium content from the creators you love.

Content is organized in a hierarchy:

- **Organizations** are the top-level entities (like a sports league or media company)
- **Channels** belong to organizations and group related videos
- **Videos** are the individual pieces of content
- **Playlists** are curated collections of videos

You can browse by organization, channel, or discover individual videos directly.

It depends on the content. Some videos are free and available to everyone without an account. Premium content requires you to create an account and purchase access (buy, rent, or subscribe). Creating an account is free and only takes a moment.

Use the search bar in the top navigation to find videos, channels, organizations, and playlists by name or keyword. You can also browse by organization or channel to explore their full content libraries.

The platform works on any modern web browser (Chrome, Firefox, Safari, Edge) on desktop, tablet, and mobile devices. Videos are delivered via HLS streaming, which is supported by all major browsers and devices.

An **organization** is the top-level entity that represents a creator, company, or brand. Organizations can have one or more **channels**, which are used to categorize content by topic, series, or theme. Think of an organization as a TV network and channels as individual shows or categories within it.

Click on any video thumbnail or title to open the video page. Free videos will start playing automatically. For premium content, you'll see the available purchase options (buy, rent, or subscribe) displayed below the player area.

The platform supports both **landscape** (widescreen, 16:9) and **portrait** (vertical, 9:16) videos. The player and video cards automatically adapt to the correct aspect ratio. Portrait videos are displayed with a constrained height so they fit comfortably on screen.

If captions are available for a video, you'll see a **CC** button in the player controls. Click it to see available languages and select the one you prefer. Creators can provide captions in multiple languages using AI-powered translation.

Yes! If you are logged in, your watch position is saved automatically. When you return to a video, it will resume from where you stopped. You can also see your watch history and "continue watching" list on your profile page.

After a video finishes, the **Up Next** queue suggests what to watch next. It prioritizes:

1. Other videos from the same organization
2. Content from channels you follow
3. Trending videos on the platform
4. Recently published content

If you're watching a playlist, Up Next follows the playlist order instead.

Free content may include advertisements (pre-roll, mid-roll, or post-roll) to support the creator. **Paid content** (content you've purchased or subscribed to) does not show ads by default. Ads help keep free content accessible to everyone.

Upcoming live streams appear on the organization and channel pages where they are scheduled. You can also follow channels to receive email notifications before a stream starts (24 hours, 1 hour, and 15 minutes before).

When a live stream is scheduled but hasn't started yet, you'll see a countdown timer showing how long until it begins. You can click **Notify Me** to receive an email reminder when the stream is about to start.

Yes! If chat is enabled for the stream, you can participate in real-time chat with the broadcaster and other viewers. You need to be logged in to send messages. Some streams may have slow mode or subscriber-only chat restrictions.

Yes. After a live stream ends, the recording is automatically converted to a regular video (VOD) that you can watch at any time. The original live chat is also preserved and plays back in sync with the video, so you can relive the experience.

When watching a recorded live stream, the chat messages appear in a sidebar synchronized to the video playback time. You can click on any chat message to jump the video to that moment. The chat scrolls automatically as you watch.

The platform uses AWS IVS for live streaming infrastructure, which supports large-scale audiences. You can see the current viewer count displayed on the stream page during the broadcast.

Click the **Sign Up** button in the top navigation. You'll need to provide your email address and create a password. After submitting, you may receive a confirmation email to verify your address. Once confirmed, you can start using all registered-user features.

On the login page, click **Forgot your password?** and enter your email address. You'll receive an email with a link to create a new password. The link expires after a set time for security.

Yes. Go to your account settings to update your email address. You may be asked to confirm the new email before the change takes effect.

Yes. Passwords are encrypted and never stored in plain text. Payment processing is handled securely through Stripe — we never see or store your full credit card details. All communications are encrypted via HTTPS.

If you need to delete your account, please contact support through the Contact Us form. Deletion is permanent and will remove your profile, watch history, favorites, and playlists. Active subscriptions will be canceled. Purchased content access will be revoked.